I got stuck dealing with them for domain name registration from ACTWD. You can't get anybody on the phone. You can't do anything with your account online. All I want to do is talk to someone long enough to get my domain moved to another company and I can't.

In reply to your response. This seem to be the only avenue to communicate with you. I never received the previous invoice because I can never get logged into my account on your website to update my contact or payment information. When I go to your website and click the "login" button nothing happens. I used the link on your website for something I know you wanted to sell me, and I posted this review, to get your attention. That was after I called your number for tech support and talked to the lady a long time for her to explain I needed tech support and they weren't available so she had to send them a message. I also tried the chat function on your website. It said there was a wait, but I was #1 in the queue, but the wait would be 55 min? I gave up after about 30 min. Yesterday I talked to Kelly. She told me about the extension of the invoice or whatever and asked me to pay $29. I paid $29. I asked again about the EPP code so I could transfer my domain registration. She told me she was sending it to the email on file that we confirmed. I have not received it. I did receive a new invoice for the service I don't want. I will repeat again that you seem to be very bad and creating and maintaining web services for a company that specializes in that. I ended up with ACTWD years ago because my former registrar went out of business years ago or you acquired them, I don't remember. The only interaction I have is every year when my webhosting breaks and I realize I was expired. This is the first year I even have an email or website to communicate with you. Before that I had to call some lady that sounded like she was in her basement or living room. Can I please just get the information to move my domain? I just want to move it to the same company that does my hosting, so it is simpler for me and so I can communicate somewhere besides Google reviews. If you want more money, just say so. You act like you did me a favor, but I think I have paid you for like 15 years for zero effort. I would have rather paid a couple hundred buck to redeem it from someone else. Honestly, I am close to just abandoning it and starting over with a new domain but there are a couple emails I would like to get at.